Support / Data Centre
On Tap treats its support role very seriously. We realise that you are extending to us the same level of trust that you place in your own team. So we have built a team and a method of operation that underpins the value you place on your own business.
This transcends everything we do.
We also realise that having a great infrastructure is as important as a great team. We've worked hard to build a resilient network spread amongst multiple data centres which are geographically diverse. We know that this is plays an important role in ensuring that your data is safe and secure.
How we support you
- A dedicated account manager
A single point of contact that knows you and your business. It sounds simple, but it really does help. - 24x7 support availability
If you need us, we are here - anytime. If there is a problem, we'll update you every two hours on progress. - 'Real' engineers
Not just clueless first line support with a tortuous escalation route - you get to speak to real engineers who are empowered to help fast. - Transparency
Our support process is transparent and open. If there is an issue that we are assisting you with, then you are included in the process. Full on-line tracking of progress is available and we guaranteed response times are available so that you have the confidence that we are giving you the level of urgency that your business requires.
Infrastructure highlights
- Multiple Internet carriers
We have multiple BGP4 routed Internet carriers that feed our network from different data centres. » More - Multiple data centres
Our infrastructure spans multiple data centres, including one outside London. This provides you with a robust means of extending disaster recovery and business continuity within your business. » More - 100% service level agreement
Have confidence that we really are working flat out to provide you with the excellent service you expect. - 24x7 monitoring
Our network is monitored 24x7 in our network operations centre. - Cisco powered
Our entire network is Cisco specified and powered.
